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Technology Maintenance System
- Works seamlessly with our Building Maintenance and Inventory Management Systems
- Cut down on paperwork
- Streamline job requests and work order processes
- Analyze expenditures and reduce costs
Our Technology Maintenance and Work Order System allows technology coordinators to manage all work orders, costs, and equipment information from any PC with a browser and internet connection. Assign work orders to staff members, track labor, part, and vendor costs, assign priorities to work orders; a technology coordinator can see and manage an entire district’s technology work load easily and effectively. Call it a work order system, a help desk system, or a maintenance system; whatever you want to call it, the bottom line is that you, the technology coordinator, can easily and effectively manage your district's technology workload with our system.
The Technology Maintenance and Work Order System is integrated with our Simple Inventory Management solution so that technology coordinators can easily make repair/replace decisions regarding equipment, view a piece of equipment’s entire repair history before beginning work on a new work order, and schedule recurring maintenance jobs with the click of a link.
The main page allows technology coordinators to see at a glance the current work load for the entire district. You can filter work orders in the grid by building, job type, status, assignment or priority. You can sort the grid by building, date entered, deadline, priority, job type, or status. All of these features and more help the technology coordinator keep the technology work load under control.
By tracking time spent on each work order and the labor costs associated with all work orders and buildings, technology coordinators can more effectively allocate equipment and training budgets. Through analyzing the vendor and part costs, you can find which equipment and vendors work best for your district, saving time and money. Seeing the amount of time spent on repairs, training and other tasks throughout the year can justify the addition or subtraction of technicians from your staff.
The systems not only benefit Technology Coordinators by saving time, money, and effort. Communication throughout the organization is enhanced by the system. Superintendents and principals are able to log on and see what work is being completed in the district. Teachers and faculty members can log on to submit work orders and/or see the status of their existing orders. Users can only view their own work orders while principals can only view the work orders in their building. Superintendents can view all work orders. The result of this communication ultimately benefits the technology coordinator. No more wasted time with phone calls and emails from users asking if an order has been completed!
Let’s walk through a simple work order to see what the system really does. Once a work order is entered, the technology coordinator can assign that work order to a technician.
In choosing a technician, the coordinator is able to see notes about that technician’s areas of expertise, the number of open work orders assigned to that technician, and the technician’s hourly rate.
The technology coordinator can also set a deadline for the work order and a priority level for the work order. The technician will receive an email informing him or her of the assignment and work order details. Also, when the technician logs on, the system’s main screen will show how many work orders are assigned to them.
Once the technician finishes the work order, they enter the number of hours completed on the work order as well as any part or vendors costs incurred. The system automatically calculates labor costs based on the technician’s rate and the number of hours entered. The technician can also check if the time was considered over-time; if it was the labor cost is calculated at time and a half.
At any time during this process, the technology coordinator can “bind” this work order to a particular piece of equipment in the inventory system. Binding a work order to inventory ensures that the equipment’s cost of ownership can be easily calculated.
The user that entered the work order request can log on at any time to see the progress of their request without calling a technician or the technology coordinator.
Available by subscription. Pricing based on number of buildings and users. Please email or call for pricing. Call or email us for a free online demo!
Prices subject to change. Please call or email for full details.
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