Three new updates posted today.  Ron Spicer of Affton Public Schools suggested the Add User Information update and Jim Wagner of Arcadia Valley schools suggested and has been patiently waiting for the filter and sort preferences feature; sorry for the delays on this batch of updates! 

A pdf with screen shots and more details is available at: http://www.bluechalksoftware.com/BlueChalk_Updates_5-19-10.pdf

Filter and Sort Preferences

You can now edit filter and sort preferences for the work order systems.  With this new feature, you will no longer have to open the work order system to the default settings (no filters and sorted by order number descending) each time you log on; the system will check for your set preferences.

Work Timer

The work timer allows you to start a timer as you begin working on a single work order.  For instance, if you are going on a service call and want to track all time including drive time, you would click on the work order as you leave your office, then click on Start Work Timer under the Technician Options.

Add User Information

We recently added the Request More Information link to the technician options.  With this, a technician could request more information from the user regarding a particular work order.  The user is emailed an information request and the status of the work order is changed to More Information is Needed.  Once the user has added information to the work order, the status is changed to Information Added. 

The add user information feature is based on the More Information is Needed feature.  Often, a user will submit a work order and then remember something they wished to add to the order.  Now, rather than emailing or calling, the user can click on Add Information under the User Options and fill in the additional info.