Wednesday, May 19, 2010 4:44:00 PM
Work Timer, System Preferences, and Add User Info Updates
Three new
updates posted today. Ron Spicer of
Affton Public Schools suggested the Add User Information update and Jim Wagner
of Arcadia Valley schools suggested and has been patiently waiting for the
filter and sort preferences feature; sorry for the delays on this batch of
updates!
A pdf with
screen shots and more details is available at: http://www.bluechalksoftware.com/BlueChalk_Updates_5-19-10.pdf
Filter and Sort Preferences
You can now edit filter and sort preferences for the work
order systems. With this new feature,
you will no longer have to open the work order system to the default settings
(no filters and sorted by order number descending) each time you log on; the
system will check for your set preferences.
Work Timer
The work timer allows you to start a timer as you begin
working on a single work order. For
instance, if you are going on a service call and want to track all time
including drive time, you would click on the work order as you leave your
office, then click on Start Work Timer under the Technician Options.
Add User Information
We recently added the Request More Information link to the
technician options. With this, a
technician could request more information from the user regarding a particular work
order. The user is emailed an
information request and the status of the work order is changed to More
Information is Needed. Once the user has
added information to the work order, the status is changed to Information
Added.
The add user information feature is based on the More
Information is Needed feature. Often, a
user will submit a work order and then remember something they wished to add to
the order. Now, rather than emailing or
calling, the user can click on Add Information under the User Options and fill
in the additional info.
Added By: Todd Mayberry (todd@bluechalksoftware.com) 5/19/2010 4:44:00 PM
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Monday, December 21, 2009 11:52:00 AM
Administrative Update Fixes
The last few days, we have made some changes to our work order administrator edit page. The admin edit now works for the archived work orders and the live work orders (it previously had problems in the archived work orders). All errors appear to be fixed. Thanks everyone!
Added By: Todd Mayberry (todd@bluechalksoftware.com) 12/21/2009 11:52:00 AM
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Tuesday, September 08, 2009 10:41:00 PM
I Like Big Buttons and I Cannot Lie
Earlier in the summer, Mark Chuchiak from Edison Local School District in Ohio called me about the submit buttons on the work order systems. Training at his school had just started and teachers weren't always clicking the submit button and their work orders were not being saved/submitted. He asked if we could make the buttons bigger so that they would stand out more. This is one of those small changes that shouldn't take much time so it always gets pushed back to work on changes that will take more time (sorry about that Mark!). We made the changes tonight, but also added an extra feature. When you close the work order submission page without submitting the work order, you now get an error message asking you if you are sure you want to close the page. We tested this script in IE and Mozilla Firefox and it seems to work well. We also made the submit buttons bigger in the technology and building work order systems. Hope this helps you all and that the school year is going well!
Added By: Todd Mayberry (todd@bluechalksoftware.com) 9/8/2009 10:41:00 PM
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Sunday, August 23, 2009 1:05:00 PM
Print Update
There is a new link on the main page of the technology and building work order systems. The Print All Unprinted Work Orders link will do exactly that, print all unprinted work orders. The system now tracks the last time you printed all work orders and will only print the ones added since your last print job. Be sure to run the archive program so that the print job isn't too big! If you have any questions, please email us at info@bluechalksoftware.com or give us a call at 1-866-722-3902. We hope you all had a great summer and good luck in the new school year.
Added By: Todd Mayberry (todd@bluechalksoftware.com) 8/23/2009 1:05:00 PM
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Tuesday, May 19, 2009 2:55:00 PM
Dropped Emails Solution
Over the school year, several schools have asked about
intermittent dropped email notifications.
The email system built into BlueChalk’s technology and building work
order systems worked well when we first started, but as spam became more of a
problem and spam filters became more sophisticated, it started having trouble playing
nicely with school email systems. Also,
the system depended on users keeping their email addresses up to date which
also led to problems with older work orders that stayed in the system as an
email address changed. The code in the
technology and building work order systems has been modified so that all emails
are now sent from technology@bluechalkapps.com
or building@bluechalkapps.com. This should stop the dropped emails
problems. We will be changing the
default email addresses for other systems throughout the month.
Thank you all for your patience!
Added By: Todd Mayberry (todd@bluechalksoftware.com) 5/19/2009 2:55:00 PM
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